Cookie Policy
Last updated: 8/9/2025
Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences, analyzing how you use our site, and personalizing content.
This Cookie Policy explains how HEALS uses cookies and similar technologies on our website and hospital management system. It applies globally and complies with international cookie regulations including GDPR, CCPA, and ePrivacy Directive.
Essential Cookies
These cookies are necessary for the website to function properly and cannot be disabled.
- Authentication and security cookies
- Session management cookies
- Load balancing and performance cookies
- CSRF protection cookies
Functional Cookies
These cookies enable enhanced functionality and personalization.
- Language and region preferences
- User interface customization
- Form auto-fill and validation
- Feature preferences and settings
Analytics Cookies
These cookies help us understand how visitors interact with our website.
- Page view and navigation tracking
- User behavior analysis
- Performance monitoring
- Error tracking and debugging
Marketing Cookies
These cookies are used to deliver relevant advertisements and track marketing campaign effectiveness.
- Ad targeting and personalization
- Campaign performance tracking
- Social media integration
- Retargeting and remarketing
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| heals_session | Maintains user session and authentication | Session | Essential |
| heals_preferences | Stores user interface preferences | 1 year | Functional |
| heals_analytics | Tracks website usage and performance | 2 years | Analytics |
| heals_marketing | Enables targeted advertising | 90 days | Marketing |
We may use third-party services that place cookies on your device. These services help us provide better functionality and analytics:
Google Analytics
Helps us understand how visitors use our website. Google Analytics cookies collect information about your use of our site and may be used to personalize Google ads.
Stripe
Used for payment processing. Stripe cookies help ensure secure transactions and prevent fraud.
Intercom
Provides customer support chat functionality. Intercom cookies help us provide personalized support experiences.
You have several options for managing cookies on our website:
Browser Settings
- Block all cookies (may affect functionality)
- Block third-party cookies only
- Delete existing cookies
- Set browser to warn before accepting cookies
Our Cookie Consent
- Use our cookie consent banner
- Update preferences anytime
- Withdraw consent at any time
- Granular control over cookie types
Note: Disabling certain cookies may limit your ability to use some features of our website. Essential cookies cannot be disabled as they are necessary for basic functionality.
European Union (GDPR)
- Explicit consent before setting non-essential cookies
- Right to withdraw consent at any time
- Clear information about cookie purposes
- Easy way to manage preferences
California (CCPA)
- Right to know what personal information is collected
- Right to opt-out of sale of personal information
- Right to delete personal information
- Non-discrimination for exercising rights
Other Regions
We comply with local cookie and privacy laws in all jurisdictions where we operate, including but not limited to Canada (PIPEDA), Australia (Privacy Act), and Brazil (LGPD).
We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending you an email notification
- Displaying a prominent notice on our website
- Updating the "Last updated" date at the top of this policy
Your continued use of our website after any changes constitutes acceptance of the updated Cookie Policy.
If you have questions about our use of cookies or this Cookie Policy, please contact us:
HEALS Privacy Team
Email: privacy@healserp.com
Phone: +1 (555) 123-4567
Address: 123 Healthcare Ave, Medical District, NY 10001
For EU residents: You may also contact our EU representative at eu-privacy@healserp.com